FAQ
1. Is there a minimum order for delivery?
No there isn’t. We deliver islandwide regardless of your order amount, however there will be a flat delivery charge for orders below $50
2. What are your delivery charges and schedule like?
Our standard delivery fee is SGD$8 islandwide (excluding Jurong Island and Tuas). Standard delivery is free for orders SGD$50 (after discounts) and above.
Our standard delivery schedule is
7am to 12 pm – Tuesday
7am – 12pm – Friday, Saturday, Sunday.
Our hardworking drivers will endeavor to send your fresh orders as early as possible! However, on peak days (Fridays to Sundays) deliveries may stretch up to 2 p.m.
3. Are your products fresh?
Our pork is shipped in daily via our direct suppliers from Indonesia, and slaughtered only locally in Singapore, so you can be assured of its freshness! We sell 100% fresh Indonesian pork (no porky smell!), and the meat we receive from the suppliers are carefully inspected before being packaged for sale.
4. How do you ensure freshness of products delivered to me?
The meat is kept chilled throughout the preparation and packing process, and is only processed on clean and sanitary surfaces. The handlers wear gloves at all times, and worktop surfaces are cleaned and disinfected regularly. Your orders are kept chilled in chiller boxes at all times during delivery, so rest assured that your orders will reach you still chilled and fresh!
5. What if I have some special requests?
If you have any special requests, you may indicate these in the remarks box. Our friendly customer service team will get in touch with you if they require further clarifications on your requests. You may also reach us at +65 8577 1525 before proceeding. While we will try our very best to fulfil your requests, we seek your understanding that we might not be able to cater to every special request (but we will try!)
6. Can I request for portioning?
Our standard vacuumed portioning sizes are in 500g. We are able to split them into half for you if required (leave your requests under remarks) – but do take note that there will not be vacuum service for quantities below 500g.
Saving the environment is important to us here at Chun Fa, and we are working to roll our greener packaging initiatives in the coming months!